Returns & Refunds Policy

At seekandstock.com, customer satisfaction matters to us. We want you to feel confident when shopping with us. This policy explains the conditions for returns, how to request a refund, and what to expect throughout the process.

1. Return Eligibility

Customers may request a return within 30 days of receiving their order.

To qualify for a return, the following conditions generally apply:

Items must be unused and in their original condition.
Products should be returned with their original packaging and included accessories, where applicable.
Proof of purchase or a valid order number must be provided.
Items must not show damage resulting from improper handling or use after delivery.

All return requests are subject to review and approval.

2. How to Request a Return

Please follow these steps before sending an item back:

Step 1 – Contact Our Support Team

Email us at support@seekandstock.com with your order number, the item you wish to return, and the reason for your request.

Step 2 – Receive Return Instructions

Our support team will review your request and provide instructions regarding return eligibility and the next steps.

Step 3 – Prepare Your Package

Once your return is approved, securely package the item to help prevent damage during transportation.

Step 4 – Ship the Return

Send the approved return to the address provided below or in the return authorization instructions.

Please do not send items back without contacting us first.

3. Return Address

All approved returns should be sent to the following address:

TY'S TRAVEL SERVICE, LLC

252 WHEELHOUSE LANE 318

LAKE MARY, FL 32746

United States

Please ensure that your package includes sufficient order identification so we can match the returned item to the original purchase.

4. Refund Conditions and Processing

Once we receive your returned item, our team will inspect it and determine whether it meets the return requirements.

If the return is approved, the refund will be issued to the original payment method.

Refund processing generally follows this timeline:

Stage	Estimated Time
Return delivery	Depends on carrier
Item inspection	3–5 business days
Refund initiation	Within 5–7 business days after approval
Bank or payment provider processing	Depends on the provider

The time required for the refunded amount to appear in your account may vary depending on your bank or payment provider.

5. Shipping Costs for Returns

Unless the return is due to an error on our part, such as an incorrect or defective item, customers are generally responsible for return shipping costs.

Original shipping charges are generally non-refundable unless otherwise required by applicable law or the return is caused by our error.

If you receive an incorrect, damaged, or defective item, please contact us promptly and include relevant photographs and order information. We will review the situation and provide appropriate assistance.

6. Damaged, Defective, or Incorrect Orders

We encourage customers to inspect their orders upon delivery.

If an item arrives damaged, defective, or different from what was ordered, please notify our support team as soon as possible.

When contacting us, please provide:

Your order number.
A description of the issue.
Clear photographs showing the affected item, where applicable.

We will assess the issue and determine an appropriate resolution, which may include a replacement or refund.

7. Non-Returnable Situations

Returns may be declined when:

The item has been used beyond reasonable inspection.
The item has been damaged through misuse or improper handling.
The returned product does not match the original order.
The return request falls outside the applicable return period, unless an exception is required by law.

Nothing in this section affects rights that consumers are entitled to under applicable law.

8. Cancellations

If you wish to cancel an order, please contact us as soon as possible.

Orders that have not entered processing or shipping may be eligible for cancellation.

Once an order has been shipped, cancellation may no longer be possible, and the standard return procedure will apply.

9. Exchanges

If you need a different item, please contact our support team for assistance.

Exchange requests are subject to product availability and approval. In some cases, customers may need to return the original item and place a separate order.